Brooke Army Medical Center is implementing a new nurse initiative to improve communication and interaction with patients. “We want to provide an environment that enhances patient care through ...
In June 2014, the Medical Group Management Association released the results of a questionnaire that ranked members' most pressing practice management challenges. In this edition of “Practice Makes ...
For the past two years, Detroit-based Henry Ford Health System has focused on creating a service culture that would give patients a consistently positive experience at all sites of care within the ...