Continuing our discussion from last month’s article in my series on case management, we’re ready to move forward with insights into how case management can help lenders resolve business challenges, ...

Remember the Business Process Reengineering (BPR) management and technology wave that aimed to transform large organizations? It started in the early 1990's and thrived for about ten years, through ...

If a ghost, a werewolf and a vampire can appreciate how difficult it is Being Human, so can a BPM practitioner” -- Anonymous How important is the human factor in driving meaningful process ...

Sponsored by the Workflow Management Coalition (WfMC), these awards recognize distinguished projects within the purview of Adaptive Case Management (ACM). Winning projects stand out by achieving ...

Adaptive case management (ACM), also known as dynamic case management, is getting a lot of interest lately, especially from the business process management (BPM) community. BPM vendors were the first ...

Does your business have customers? Do you sell products or provide services to clients? If yes, chances are that your business employs some sort of case management practices. Most business ...

"Workforce optimization (WFO), a proven solution for containing costs and improving service in contact centers, has been extended to incorporate the complexities and unique requirements of managing ...

Life can feel overwhelming—whether from stress, anxiety, grief, depression, major life transitions, or family struggles. Our clients seek clarity, balance, and stronger connections. They’re ready for ...