Rental car companies have turned vehicle inspections into a high-tech game of “gotcha,” and you’re the target. Major players like Hertz and Sixt are deploying AI-powered scanners that photograph every ...

A few weeks ago, we wrote about a Hertz customer in Atlanta who rented their vehicle from a location that used an AI-powered scanner for inspections. Their story of being charged $440 for a small ...

Car rental giant Hertz is facing some blowback as customers report that its “AI-powered” vehicle scanner charges them hundreds of dollars for tiny cosmetic dings. Earlier this summer, a Hertz customer ...

Car rental company Hertz recently started implementing an artificial intelligence–driven vehicle scanner program to scan vehicles before and after rentals to check for damage and issue associated ...

Hertz is facing mounting scrutiny over a new AI-powered camera system that was supposed to improve how vehicle damage is assessed, but has instead sparked widespread customer frustration and confusion ...