Generative AI is designed to please humans, but maybe not in the case of customer service chatbots dealing with angry ...

Many enterprises that offer flexible genAI-powered customer service chat functions are seeing other businesses using them as ...

SHENZHEN, China, Dec. 08, 2025 (GLOBE NEWSWIRE) -- Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in ...

To determine whether AI-powered automation is likely to help your business or lead to challenges, I advise putting yourself ...

A new report suggests there is a widening gap between consumers' expectations for customer service in the era of AI, and the ...

Somil Gupta is the Head of AI & Infrastructure at Broccoli AI, a Y Combinator-backed company building voice agents for the trades industry. The home services industry, including trades like HVAC, ...

Bright Pattern is an ideal addition to our existing partner ecosystem. The innovative AI-powered platform enables us to ...

BEND, Ore. (KTVZ) -- If you’ve recently made a call for customer service, you’ve likely heard an increasingly-common automated greeting saying you'll be transferred to an AI-powered support system.

We have all had this conversation before. You call a company with a real problem. Not a menu problem. Not a “press 1 for billing” problem. A human problem. You explain it carefully, patiently and you ...

TrueCommerce, a global supplier of supply chain and trading partner connectivity, integration and omnichannel solutions, is embedding agentic AI across its platform to transform how customers onboard, ...