“When AT&T comes and installs internet in your house, they no longer send one person,” she said. “They send two.” According ...

On Sept. 17, the Federal Communications Commission (FCC) announced that it has reached a Consent Decree with AT&T Services ...

The settlement with the Federal Communications Commission resolves an investigation of a cyberattack that saw almost 9 ...

He filed a complaint with the FCC, and AT&T released information in response to his complaint saying they investigated and ...

A strike by more than 15,000 AT&T T-2.20%decrease ... Wireline technicians, customer-service representatives and other workers across nine states walked off the job Aug. 16 after the telecom ...

AT&T agreed to pay a $13 million fine because it gave customer bill information to a vendor in order to create personalized ...

AT&T has agreed to pay $13 million to settle a federal investigation into whether the mobile phone service provider failed to protect customer information in connection with a data breach last ...

About 4,000 outages on Microsoft Teams were reported at 9 a.m. ET, increasing from less than 300 an hour earlier. A lesser outage for Microsoft Outlook was also noted by Downdetector, with reports of ...

Photo: Jason Redmond/AFP The companies said the new platform, called IntentCX, will harvest data on customer interactions from the millions of T-Mobile subscribers who use its T-Life app.

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next level for T-Mobile customers. By Michael Kan September 18, 2024 ...