It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More JustCall by SaaSLabs, a contact center software provider backed by ...

TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced SMS Consent Tracking feature ...

First-ever call center solution built for financial services enhanced with AI-driven automation and fintech integrations for accelerating digital transformations The new release incorporates rich ...

WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), today announced that Forrester Research identified the company as a ...

The international cloud computing awards program recognizes TCN's flagship platform, TCN Operator, for the Best Use of Telephony / Unified Communications in Cloud Computing category TCN, Inc., a ...

NEW YORK, Oct. 16, 2024 /PRNewswire/ -- Glia, the leader in customer interaction technology, today announced the launch of Glia Call Center built specifically for insurance companies, empowering ...

At first glance, sourcing agents from multiple call centers — which mix in-house, remote, and outsourced call center agents to create a distributed, virtual call center — would seem to promise ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

Hawaiʻi Department of Commerce and Consumer Affairs launched its new centralized toll-free phone number, 1-844-808-DCCA (3222 ...