Jenny and Allyn Condon attend an inquest into the death of their two-month-old son, Ben, at Avon Coroner’s Court - SWNS A 111 call handler was “mindful of the external pressures” on wards when he ...

A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

London Ambulance Service call handler Monet Lobman-Edghill says she has received abuse from callers [BBC] Emergency service workers are expecting your call. Many anticipate increased demand for help ...

An ambulance call handler is walking 35 miles in a day to raise money for a NHS staff charity after some of his colleagues ...

Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. A phone consultation will be arranged to discuss the ...

Motorola Solutions uses AI to help address delays in 911 emergency calls and improve response times. Its Vesta NXT software helps 911 call handlers gather and summarize data for quicker communication.

Police call handlers will get training to help them understand rural crime better. West Mercia Police has taken the decision after some farmers said their concerns were "not fully recognised or ...