When the call is free as with Skype, or cheap with Vonage, callers may accept slightly less call quality. But call center callers and agents need better quality. Calls using public VoIP services have ...

Last time, we outlined basic VoIP quality metrics. We think the issue of Internet-based VoIP call quality is becoming increasingly important because of the growing number of Internet-based VoIP users ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

With its own call quality reporting and partner-provided UC tools, Microsoft aims to improve monitoring and management in Skype for Business. Microsoft wants your business: your voice, and your video, ...

Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations. Contact ...

Clear Choice Test shows VoIP call quality can improve with SSL VPN links. VoIP is often written off as an application that will not work well over an SSL VPN link. To test that argument, we examined ...