Revenue cycle management is a great place for operational improvement technologies. These technologies can leverage process and task mining to give leaders a bird's-eye view of their teams' workflows.

As stated in my previous article in this series, the integration of AI-driven intelligent automation into IT operations is revolutionizing the way organizations address inefficiencies tied to outdated ...

Many companies are now 5-10 years into their digital transformation journey. I have blogged for two years (here for instance) about how the journey drives companies to forge a more intimate ...

Digital tools usually work in the pilot, but scaling depends on daily behaviors, roles, and incentives. In food plants, ...

To achieve operational excellence, organizations must embrace Intelligent Work Management, uniting human expertise and governed AI ...

PagerDuty’s Spring 25 release introduces autonomous SRE, Operations Analyst, and Scheduler agents to address the growing challenge of repeat incidents and AI-driven threats, signaling a shift from ...