In an era dominated by automated campaigns, instant messaging, and short sales cycles, many organizations prioritize speed ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Brian McHale In the ...

How can I prompt clients to refer me to others? How can I prevent lost returns or market volatility from affecting my client relationships? How can I convince my client to follow my advice? Although ...

The story of the U.S. housing market is really a tale of two markets – a hot seller’s market where listings last less than three weeks before being snatched up and a slower buyer’s market in which ...

In-house counsel are taking a hard look at how outside law firms are leveraging AI. Maintaining existing relationships ensures sustained revenue, is imperative to long-term collaborations and enhances ...

Rocket CRM has announced the release of expanded automation tools designed to advance customer relationship management and support Marketing Automation initiatives. These developments aim to help ...

In today’s competitive market, retaining clients is just as important, if not more so, than acquiring new ones. Reducing churn—clients leaving your business—requires a strategic approach centered ...

In business, each and every client acquired is a critical element in continued success. Many organizations aim to retain their client base over the long term, but not every client your business ...

What truly defines success for law firms? While revenue growth, revenue per lawyer, profit per equity partner, and billable hours are obvious metrics, increasingly sophisticated and nuanced benchmarks ...

Early in my CPA career, I fell into the trap many of us know too well: measuring success by email response times and completed checklists. It wasn't until a health crisis after my pregnancy that I ...

One-off projects can pay the bills, but they don’t always build a business. This is what freelancers need to do instead. Providing ongoing services like retainers, package deals and strategic ...