Andrew Graystone, an advocate for church abuse survivors and victims, said: "No one will be surprised that the Archbishop of ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

A complaint against the incoming Archbishop of Canterbury over her handling of an abuse allegation has been dismissed.Dame ...

Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...

The Development Bureau has accepted the Ombudsman’s recommendations concerning the handling of complaints involving trees on government land. Following the release of an investigative report on the ...

As part of a new effort to shine a light on client complaints, the Australian Securities and Investments Commission (ASIC) reported that firms are currently resolving most of the objections they ...

Few things are more frustrating than trying to get in touch with your bank when something has gone wrong with your checking account or savings account. But when handling bank account-related problems, ...

Every property manager has to deal with complaints from tenants, it comes with the territory. But if you can find a way to effectively manage issues as they arise and keep your tenants happy, you may ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...