Salesforce.com has released Salesforce1 for Retail, a platform designed for retailers to foster a one-on-one relationship with shoppers across any channel, increase customer satisfaction and drive ...

HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has launched Vonage ...

Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom, Fin offers an AI agent that can resolve customer queries across ...

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AI adoption is reshaping the business applications market as AI needs to be incorporated into the application workflow itself, as part of the user’s copilot, as well as embedded into an organization’s ...

‘When you think about how much of [our revenue] is actually managed on a day-to-day [basis] by the partners, they’re massive custodians of the brand and customer success and lifetime value,’ says ...

Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's what's driving it. Salesforce has spent the past several years aggressively ...

‘The real benefit is the ability to understand how all of the (Salesforce Customer) 360 products work together,’ MuleSoft channel chief Dan McAllister says. Julie Bennani Salesforce subsidiaries ...