The art of crafting analytics dashboards goes far beyond displaying metrics on a screen. For marketing managers responsible for customer experience, these dashboards become the primary vehicle for ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

In this special guest feature, Dave Hurt, CEO and Co-founder at Verbdata, discusses how building, implementing, and maintaining dashboards requires a deep understanding of how to invest resources and ...