As more telecom customers manage their accounts digitally, mobile apps and websites have become the primary way to pay bills, check usage and make service changes. To better capture the digital ...

As digital-native Gen Y[1] starts to enter its peak earning years and Gen Z starts to contemplate longer-term savings, client perceptions of what makes a truly stand-out investor experience are ...

Lowe's is a major name in home improvement, but a JD Power survey indicates that it isn't the most satisfying home appliance ...

Customer satisfaction rises in 2026 despite homeowner insurance premiums, according to JD Power's 2026 property claims ...

Tuolumne County Sheriff Department Overall customer satisfaction with homeowners insurance claims process rises in 2026 ...

A new study from JD Power reveals that a significant portion of individual annuity customers face challenges regarding their financial health and a clear understanding of the products they are ...

While fintech offerings are driving much of US BNPL growth, it is traditional financial institutions that are delivering better user experiences, according to JD Power ...

Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...

EV ownership satisfaction is rising overall, but J.D. Power's latest 2026 survey shows that some electric vehicles still leave owners disappointed.

Consumer satisfaction with dealership service departments is on the rise — but there’s still plenty of room for improvement as they compete for business wit ...

Digital engagement and self-service capabilities are critical areas for customer satisfaction, according to JD Power's 2026 ...