CMS Wire

5 Principles for Smarter Customer Data Management

Whether you’re just starting to think about your data, or have been managing your data for a while, a few fundamental principles hold true. Now is the time to create a data culture. A data culture is ...
Nasdaq

ICMI’s State of the Contact Center 2024 Report Finds 55% of Customer Management Professionals Expect Compensation Increases in the Next 12 Months

SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...
EDN

ICMI Announces the 2010 Global Call Center of the Year Award Winners, Selected for Embodying the Principles of Effective Call Center Management, Customer Advocacy and Employee ...

COLORADO SPRINGS, Colorado, June 25, 2010 /PRNewswire/ — The International Customer Management Institute (ICMI) announced the 2010Global Call Center of the Year Award winners at ACCE (Annual Call ...
VentureBeat

What is customer data management (CDM)? Definition, process and strategy best practices

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Customer data management is defined as an ...
CMS Wire

Using Customer Relationship Management to Promote Business Growth

If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...