According to the J.D. Power 2022 U.S. Consumer Financing Satisfaction Study, customer retention has become a key focal point for auto finance providers, putting the spotlight on specific actions ...

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...

With the average user interacting with around nine to 10 apps a day, businesses are wise to create functional mobile apps to complement their existing digital presence. However, many companies make ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Customer retention refers to a company’s ability to retain its existing consumers over time. It is essential to the success of a business because it demonstrates the organisation’s ability to ...

Nordstrom is known for its exceptional customer service, and there's one famous story that illustrates its customer-centric ethos and the power of retention. The story involves a customer returning a ...

The average American spends about 90% of their life indoors. Before the pandemic, a huge percentage of that time was spent in an office. Five years later, for many, a majority of that time is now ...

Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...

Editor's note: This is Part 1 of our two-part series on the retention reset. Today’s installment tackles the why: the post-ZIRP correction, why acquisition-first economics are failing and why ...

TROY, Mich.--(BUSINESS WIRE)--It’s not just Millennials 1 and Gen Z with do-it-yourself brokerage accounts driving the trend toward increased use of digital wealth management tools; the digital ...

ShipStation reports that transforming product returns into exchanges can enhance customer loyalty and streamline operations, ...

Identify your company's competitive advantage and learn strategies to make it sustainable for long-term success.