The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Solomon Thimothy There’s ...

In business, “collaboration” is the default answer to the question, “How can we drive a philosophy of customer-centric behavior across our company?” While collaboration is indeed necessary, it’s not ...

If you think selling is about convincing someone to buy something, you're only half right. Yes, selling does involve a touch of persuasion, but most consumers are tired of worn-out sales pitches. They ...

An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

Innovation isn't just about building the next big thing; it's about crafting a future where your customers thrive. In this article, we'll delve into the practical steps, introduce a powerful mental ...

From Fortune 500 companies to startups, companies that prioritize customer centricity stand out in the market. They understand that customers are more than just revenue sources—they are the foundation ...

Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

If you were to ask a CEO how customer-centric their strategy is, they’ll likely tell you that it is a work in progress. Rarely will CEOs tell you that their strategy works seamlessly or that it is in ...

BAKERSFIELD, Calif., Nov. 10, 2025 /PRNewswire/ -- Bolthouse Fresh Foods™ today announced the formation of a new top-tier Sales and Marketing leadership team poised to accelerate growth by deepening ...