Taco Bell is considering scaling back its AI-powered drive-thru efforts. "We're learning a lot, I'm going to be honest with you," Dane Mathews, Taco Bell's chief digital and technology officer, told ...

Every company is trying to find ways to leverage AI even if they’re not necessarily a technology company, especially as NVIDIA continues to post monster quarterly results. However, companies are ...

In what might be one of the most easily predictable AI missteps to date, Taco Bell's recent move to replace human employees with AI to help manage drive-thru orders has gone spectacularly wrong. From ...

The chain rolled out a voice AI system to more than 500 U.S. drive-throughs beginning in 2023 to cut errors and speed service. But customer videos showing the bot looping prompts or accepting prank ...

Few quick-service brands have been as steady as Taco Bell over the past few calendars. And that’s putting it lightly. One of Yum! Brands’ “twin growth pillars,” as the company refers to them (the ...

A hot potato: It seems companies are finally starting to discover that adding AI to literally everything doesn't automatically make it better – and in many cases, it can worsen the experience. Taco ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...

Fast food drive-thrus are typically convenient, often open late, and, most importantly, pretty fast. Places compete to be faster and better than their competitors, but only one can reign supreme as ...

The drive-thru revolution began nearly a century ago and has transformed into one of America's most significant dining phenomena. S. business at major chains. Today's fast-paced innovations are ...

Fast food companies have been experimenting with integrating artificial intelligence into their restaurants, from Flippy the burger-flipping robot at White Castle to dynamic pricing at Wendy's. One ...