Is empathy a trait—or is it an interaction? Source: Juan Pablo Serrano Arenas/Pexels I've been studying empathy for most of my life. I write about empathy in books and studies and teach it across the ...

We’ve all had those calls with customer service where we hang up and go, “Well, that person didn’t care about my problem…like, at all.” And why would they? Customer service agents’ job is to answer ...

Artificial intelligence (AI) that can see and comment on the world around us will soon be interacting much more naturally with people in their daily lives thanks to a powerful combination of new ...

Empathy isn’t just about feelings. It’s also an aspect of knowledge. AP Photo/Maya Alleruzzo In an interview with podcaster Joe Rogan, billionaire and Trump megadonor Elon Musk offered his thoughts ...

Most people think that empathy – the ability to put yourself in another person’s shoes – is fixed, but it’s not. Empathy can be taught. Research has shown that reading can help children develop ...