Energy companies are obliged to comply with the Ombudsman's ruling ...

Families locked in rows over billing blunders, delayed repairs or poor customer service have been told their energy supplier ...

If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market.

Energy customers struggling to resolve disputes with suppliers are being urged not to abandon complaints, as consumer experts ...