Courtesy calls create golden opportunities to exceed motorists' expectations of an automotive service facility. Follow-up calls after the sale project warmth and concern — unexpected courtesies in ...

The e-commerce market is widely regarded as one of the most promising sectors for business development. With global internet access rapidly expanding and over 5 billion internet users today, the ...

Exceed your customer’s expectations and deliver outstanding customer service. The greats control the service. Don’t delegate it to someone else. Give excellent customer service before the sale, during ...

Everyone knows that bad customer experiences negatively impact customer loyalty, brand image, and a business's bottom line. With this in mind, businesses strive to not just meet, but exceed, customer ...

It's a shame that customer service doesn't always get the respect and attention it deserves because it's among the most important ingredients in any business's success. There's no better marketing ...

So, you’ve signed on a new client and walked them through everything your product or service will award them. You have a timeline, a set of deliverables and a process you’ve gone over via phone or ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.