The deal adds agentic workflow automation and enterprise system connectivity to Genesys Cloud, with capabilities expected to reach customers by end of July. AI workflow integration. Genesys expands AI ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, and the City of Clearwater announced today that the city’s Utility Customer Service Division has ...
Genesys APAC chief Albert Nel discusses agentic AI, customer trust, data readiness, personalisation, and why India is ...