Have you ever stopped to think about how a 24/7 virtual receptionist shapes the way people view a brand? Would you be willing ...

Organizations operating in the current business climate need to drive both customer loyalty and business growth equally, as ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

Brad J. Anderson of Blueprint Creation hosted a series of free customer service and hospitality sales trainings, presented by ...

Travel companies are ignoring customer service because they can. It's a seller's market for travel, now that the pandemic is ...

GatherUp’s new report takes this work ethic a step further, surfacing a striking correlation between your customers’ convenience and your review acquisition success. Consider the following data: ...

Discover banks with 24/7 customer service through live chat, mobile banking, or phone, if you prefer banks with extended ...

IPTV (Internet Protocol Television) is now a favorite for those cutting the cord and TV fans. It offers many channels, ...

A 27-year customer relationship with dedicated weekly runs is a big part of what keeps the six-truck Paul Rissler ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, senior editor for research and special projects at ...

A good customer review has the potential to make or break a car dealership and the best performing businesses have now been ...

Hansford Economic Consulting released a 26-page report on Monday that discusses the steps for a potential acquisition of ...