Katherine Charles’ workdays are relentless. She’s one of thousands of call center workers who help Americans find suitable health insurance as part of the Affordable Care Act, or ACA. Charles spends ...

Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Delivers in the form of a cloud-based automated patient engagement solution for more efficient and cost-effective patient communications For healthcare providers, taking mundane tasks out of the call ...

Customer service workers at a call center for insurance exchanges established under the federal health care overhaul have sued their employer in federal court, saying they were forced to work unpaid ...

With eight hospitals, a medical group of more than 500 employed physicians with 36 clinics and New Mexico’s largest health plan, it’s no surprise that Albuquerque, N.M.-based Presbyterian Healthcare ...

Serious questions are rising over a new player in American health care: Amazon. In 2023, the online giant bought One Medical and its primary care clinics across the country. But leaked documents ...

BOISE, Idaho (AP) — Customer service workers at a call center for insurance exchanges established under the federal health care overhaul have sued their employer in federal court, saying they were ...