The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Photo Credit: In February 2018, the Naumi Auckland Airport opened in New Zealand. Fitting with its name, pronounced "know me," the brand aims to make its front desk experience as personalized for ...