Robot assistant on modern hotel / office reception. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an ...

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of ...

The latest perk hotels are offering guests: flexible check-in and checkout. Some charge a fee. But some are granting it for free. It's an interesting play to attract more loyal customers who will book ...

A software vulnerability in Ariane Systems' kiosk platform allows attackers to access the personal data of hotel guests through check-in terminals equipped with the software. Through a kiosk mode ...

A hotel manager has vented their frustration online over an entitled guest demanding an early check-in. Reddit user More_Paramedic3148 recounted the incident, detailing how the guest and his wife had ...

A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. For most guests, this question is routine and met with a straightforward ...

When a hotel stay doesn't meet your expectations, you may be inclined to slam the property on social media or write a bad review online, but that shouldn't be your first move. "The guest has a lot of ...