Small business owners often struggle to track their companies’ key performance indicators (KPIs) because of their packed schedules and limited time to dig into the right tools or reports. However, ...

Maintaining growth and a competitive edge requires more than a viable business model or innovative products and services. It commands precise measurement and strategic performance management. If ...

In field service, there’s tremendous pressure to demonstrate continuous improvement. Service in many industries is becoming more competitive and service organizations are forced to demonstrate ...

In business performance management, effectively distinguishing between key performance indicators and operating indicators is a critical challenge for many organizations. In my experience, however, ...

A vital question for organizations is: How do they measure success? As companies grow larger and more complex, determining what metrics to use to evaluate performance gets harder. Traditionally, ...

When working with a new PPC client, I help them establish goals aligned with their business objectives. Surprisingly, many lack clearly defined campaign goals beyond boosting traffic or conversions.

KPIs focus on strategic business objectives, while metrics provide supporting data. Understanding this distinction is key for successful customer relationships. Create KPIs through collaboration with ...

What if a firm could tap into expertise from all divisions to inform the all-important KPI of customer lifetime value? Going a step further, imagine a CLV-focussed conversation among direct marketing ...

Technology and point cloud data can help OEMs and tier-one suppliers establish KPIs to optimize production processes. Credit: NavVis. In automotive manufacturing, key performance indicators (KPIs) can ...

Most companies wield powerful tools to measure progress and success, including key performance indicators (KPIs) and objectives and key results (OKRs). But organizations use OKRs and KPIs in different ...

Key performance indicators are crucial for ensuring operational excellence. I think, given today’s uncertainty surrounding tariffs and supply chain changes, now might be a good time to review and ...

The global trucking industry runs on fuel, but it relies on data. Find the definitive guide to measuring trailer KPIs and why most fleets track the wrong metrics. Trailers are often a fleet’s most ...