Many American organizations needed to quickly shift to remote work in March 2020, when the COVID-19 pandemic began seriously impacting the United States. For call centers, this meant agents staying in ...

Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center. According to recent US statistics, 90% of customers respond with a ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.