The role of IT service management (ITSM) in ensuring the smooth functioning and continuity of business operations has become clearer than ever. There’s increasing evidence that well-managed ITSM ...

As organizations and agencies modernize IT operations to improve service quality, security and efficiency, AI-driven IT service management, dubbed ITSM, has emerged as a transformative capability. But ...

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government’s disillusionment with the way that governmental ...

Leveraging industry best practices and ICCM's leadership in IT service management solutions, OpenText announces the immediate, global availability of OpenText Assure for ITSM, the latest process ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over 8 years of experience in digital marketing and data migration services. Imagine being in the middle of working your way through a contract ...

Every IT professional knows that bring-your-own-device (BYOD) is here to stay. Analysts at Gartner report that about half of the world’s companies will have adopted BYOD programs by 2017. Even heavily ...