To help meet consumer demand and strategic business goals, today’s companies are increasingly turning to an external workforce of consultants, freelancers and more that offer specialized skills. This ...

About a year and a half ago, Kalispell (Mont.) Regional Healthcare realized they needed to take a hard look at their workforce management process. Located in Northwest Montana, Kalispell is in an area ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...