“Respondents are three times likelier now than before the [COVID-19] crisis to say that at least 80 percent of their customer interactions are digital in nature,” says management consulting firm ...

The FINANCIAL — An organization’s processes, assets, and even products have become a living ecosystem of communication, cognition, and collaboration due to the increasing connectedness of everything.

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Forbes contributors publish independent expert analyses and insights. Steve Andriole writes about all things digital - and especially AI. McKinsey, Accenture, Cap Gemini – and lots of other ...