The most important step for building a marketing machine is to establish goals and baseline metrics. Goals created from thin air are probably not very realistic and won’t set you up for success. Goals ...

Reprinted with permission from the Association of Clinical Documentation Improvement Specialists (ACDIS) CDI Journal.While many clinical documentation improvement programs try to measure the impact of ...

One of the important elements of performance management is the use of metrics. A business metric is a numerical measurement used as a baseline measurement for employee performance. Metrics should not ...

If you’re developing a product powered by a large language model (LLM), you might wonder: How do I measure whether it’s working as intended? Should you focus on its ability to generate fluent ...

With 74% of U.S. companies transitioning to a permanent hybrid work model, leaders are turning their attention to measuring the success of their hybrid work model. That’s because there’s a single ...

Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for themselves when it comes to tracking critical metrics across the customer base.