Troutman Sanders outsourced its help desk to Intelliteach to reduce the cost of support calls and avoid future costs in training and maintaining a dedicated staff. The firm measured success using five ...

Kaplin Stewart, a 35-attorney firm, had no internal help desk. Adelaine F. Williams, chief operating officer, decided to outsource the majority of IT support to a technology firm, and turned to ...

Over the course of last few years, companies have been choosing outsourcing services to garner huge profits and streamline business operations. Businesses avail help desk solutions not only because of ...

“When we look at a help desk, we look at it as a 24/7 operation. That’s typically where our customers live every day,” says Sam Boggs, vice president of help-desk services for Siemens Business Systems ...

Outsourcing customer support can be a strategic move for businesses seeking to enhance their service quality while managing costs. Removing the overhead for training and employing staff for customer ...

Alexandra Twin has 15+ years of experience as an editor and writer, covering financial news for public and private companies. Pete Rathburn is a copy editor and fact-checker with expertise in ...