Healthcare leaders play an important role in patient experience, even though they do not engage directly with patients on a day-to-day basis, according to the Healthcare Financial Management ...

Consumerization of health has been a key part of the discussion when it comes to patients’ wishes. To hit the mark, patients expect convenience and better understanding of their overall health using ...

As healthcare reform increases transparency and allows patients to become more savvy consumers, healthcare providers will need to be creative when it comes to attracting patients to their facilities.

OU Health's chief physician executive offers advice on how healthcare providers can promote a positive patient experience. The new chief physician executive of OU Health is focused on recruiting ...

Hospitals and health systems, especially larger ones, are using AI in myriad new ways – including leveraging it for improved patient experience, and for better patient engagement with the goal of ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

Medical treatments can disrupt a person's emotional and mental well-being. The fear of the unknown, concerns about test results, financial accessibility to care, and medication side effects can ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

Part of providing quality care to patients with limited English proficiency is communicating with them in their own language, an AdventHealth CMO says. CMOs need to ensure that health systems and ...