Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

Being a patient is already hard. At best, routine medical care can be a nuisance to schedule, usually requires time off work and comes with a copay. When it’s bad, it can be really bad: an accident or ...

Patient experience is a crucial aspect of healthcare that can significantly influence the success of health providers and practices regarding patient satisfaction and revenue. Positive experiences ...

A new study from Stanford University, published Jan. 19 in Patient Education and Counseling, evaluates the effectiveness of patient mindset training on provider learning and behavior. Past research ...

BETHESDA, Md., Sept. 15, 2025 /PRNewswire/ -- Mytonomy today announced the launch of its modern Written Education Library, a major expansion to its award-winning patient education library, as well as ...

Recently named to the No. 2 position on Newsweek’s “2023 Best Hospitals” list, Cleveland Clinic leaders know full well that their efforts to constantly improve patient experience are always under a ...

Please provide your email address to receive an email when new articles are posted on . Dialysis at home dates to the 1960s, yet teaching continues today about training and supporting patients who ...

Individual survey items assessing patient experience in emergency departments largely capture a single overall experience rather than distinct aspects of care.

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...