A few months ago, I popped into a department store to grab a shirt for an event that night. Five minutes later, I’d looped past the same endcap twice and somehow ended up in housewares, miles from ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...

Amazon’s recommendation engine, best known for presenting suggestions like "customers who bought this item also bought" and "frequently bought together," is responsible for roughly 50% of the ...

Walking out of Target with purchases costing exactly one dollar more than you budgeted happens so consistently that it seems like a joke. But it’s actually deliberate store design orchestrated by ...

We live in an age of branding where consumer experience has as much power to attract a customer as the product itself. Individually and together, elements such as identifiable layout, colours, ...