Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

"Virtually every IT organization should be adopting process methods for service delivery" --Gartner Sure the quote is from an analyst firm, but you'd be hard pressed to find anyone with some iota of ...

At Indus, we created our Service Delivery Management strategy and software architecture to synchronize the management of assets with optimization of services. Our Service Delivery Management software ...

Ekurhuleni residents helped the city achieve a water-saving milestone. Photo: Caxton Local Media City Manager Kagiso Lerutla has challenged senior management to take a more hands-on approach to ...