Business Insider

ChatGPT maker OpenAI poaches Shopify's former head of support as the AI race heats up

OpenAI has hired ex-Shopify executive Glen Worthington to lead product and customer support. At Shopify, Worthington led an AI-centric plan to streamline merchant interactions. His departure comes ...
Business Insider

Shopify plans a reorg of its Support division as the ratio of managers to 'crafters' falls below target

Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...

Shopify Leans Into Agentic AI As Shop Pay Scales And Valuation Debated

Shopify (NasdaqGS:SHOP) is expanding its agentic AI driven commerce tools, giving merchants automated support across the shopping journey. The company’s Shop Pay checkout is gaining share against ...
Engadget

Shopify was down for much of Cyber Monday

Here’s hoping the retailers offering tasty Cyber Monday deals that caught your eye aren’t having trouble with Shopify. The ecommerce platform is experiencing some issues. According to a support page, ...