In March of this year, I spoke with Valve business development authority Erik Johnson about Steam’s dubious reputation for customer support. He did not disagree with general sentiment: Valve badly ...

It may be an immensely popular platform, but Steam's terrible customer service is the stuff of legend. It's something Valve has acknowledged in the past, and says it is constantly looking at ways to ...

With regular sales on its entire library of games and huge widespread platform for communities and gamers, Steam is seen as the leading ecosystem for PC gaming. But the trade-off lies in Steam's ...

In a latest interview with video games news website Kotaku, Valve business development authority Erik Johnson talked about the terrible customer service of Steam and what Valve is doing to improve it.

Steam is a great service for no hassle PC play, but many have had issues getting help when it comes to their account being compromised. Some reports suggest that people are sometimes waiting up to two ...

At the start of 2015, Valve told me Steam’s crappy customer service would be a big focus for them this year. It’s still terrible. Here’s what happened. During a recent interview with Valve business ...

While Steam has grown to one of the largest digital games platform and storefront, the customer service has been pretty dismal. Earlier this year, Valve received an F from the BBB (Better Business ...