T-Mobile thinks more AI is just what its customer service needs
T-Mobile is partnering with OpenAI to develop IntentCX, an AI platform aimed at revolutionizing its customer service experience.
T-Mobile to Use ChatGPT Tech for AI-Powered Customer Support
The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next level for T-Mobile customers.
T-Mobile's New AI Service May Soon Handle Support and Make Account Changes for You
Like most companies in 2024, T-Mobile is jumping onto the AI train. On Wednesday, the carrier announced that it has a new partnership with ChatGPT-creator OpenAI to create a new "IntentCX" offering that will use artificial intelligence to change how it offers support.
T-Mobile partners with OpenAI for customer service revamp
T-Mobile and OpenAI will build a new customer service system powered by AI agents as part of a multi-year partnership announced on Wednesday. Why it matters: Customer service has emerged as one of the top business uses for generative AI, along with coding and marketing.
T-Mobile Partners with OpenAI to Revolutionize Customer Service
T-Mobile has partnered with OpenAI to integrate AI technology into its products and services. This collaboration aims to improve customer service, streamline operations, and develop new AI-powered products.
T-Mobile teams up with AI to redefine customer service
T-Mobile is making a bold move into AI in 2024, partnering with OpenAI to revolutionize how it handles customer support. With their new system, “IntentCX,” AI will do more than just answer questions—it'll take action.
T-Mobile Wants More AI Chatbots in Customer Support
The technology will be trained on billions of data points from past customer interactions, including real-time network and service experiences. While T-Mobile claimed this technol
T-Mobile to Supply OpenAI With Customer Data to Boost User Experience
T-Mobile US said it would partner with OpenAI to build an artificial-intelligence platform designed to help the telecom ...
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T-Mobile and OpenAI Strike a Deal to Create IntentCX
With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.
T-Mobile vs. AT&T: Which internet provider is better for you?
T-Mobile coverage: T-Mobile covers a portion of all 50 states, making it the most available U.S. home internet provider. T-Mobile also covers more areas outside of city limits, making it a good choice ...
CIO Dive5d
T-Mobile, OpenAI to equip customer care agents with AI platform
The IntentCX platform will dig through existing information, as well as real-time customer intent data, to power better customer service outcomes.
How to find your Android smartwatch's phone number on T-Mobile
T-Mobile customers have several options to find the separate phone number associated with their Android smartwatch. Open the ...
T-Mobile introduces T-Priority, a new network slice aimed at first responders
Priority, a new network slice dedicated to providing high speeds and the best possible reliability to emergency medical ...
T-Mobile's AI Efforts Make 5G Interesting Again
At its recent Capital Markets Day, T-Mobile made an effort at reigniting some excitement around 5G, announcing partnerships ...
T-Mobile Sees Ebitda Up to $39 Billion by 2027, Fueled by AI
T-Mobile US Inc. outlined its growth ambitions for the next three years on Wednesday, forecasting higher profit fueled by ...