IIIF provides researchers rich metadata and media viewing options for comparison of works across cultural heritage collections. Visit the IIIF page to learn more. In 1971, PhoneMate introduced the ...

Small retail- or service-based businesses often spend time–or money–fielding mundane phone calls. Where is the store? How do I get there? When does it close? Are there any current promotions? If this ...

I dunno what happened, but I've been positively inundated with automated telemarketing calls over the last couple of months. <BR><BR>I was going to order a Telebouncer from amazon, essentially a ...

Smartphones might be in almost everybody’s pockets, but you’ll still find people who want the simplicity of a corded phone to use at home. This might be to avoid spending too much time on devices when ...

Artificial intelligence has infiltrated just about every component of the CRM technology stack, and outbound call centers are now starting to benefit from it as well. AI-driven answering machine ...

I miss the old days. That simple fact was made evident after reading a feature story in the Hub regarding appropriate phone message habits. The main point of the article was this: Be brief, concise ...

A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...