Customer relationship management (CRM) software vendor Aspect Communications Corp. this week added voice-recognition technology to a self-service application that lets customers process transactions ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

For many consumer-facing companies, generative voice technology could be utterly transformative. If artificial intelligence can produce voice assistants capable of answering customers’ questions and ...

iWallet, the enabler of digital payments solutions, announces an innovative development with the introduction of Voice AI to payments. This technology addresses the growing demand for advanced, secure ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Voice Technology: Bridging the AI Gap in Payments Nearly 81% of American ...

Remember when every iOS and Android update excited global consumers as much as developers? Each release seemed to launch some new game-changing capability, from GPS and augmented reality to Siri.