Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

With 50TB of machine-generated data produced daily and the need to process 100PB of data all together, eBay's data challenge is truly astronomical. This deluge of data is helping eBay to emulate the ...