Here are 8 BPO players that are going heavy on machine learning: Genpact, founded in 1997, uses machine learning in finance, supply chain tasks, and customer-cycle management for large enterprises.

Photo: Agent.ai This post is brought to you by Agent.ai. Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers ...

Today’s consumer expects a tailored customer experience (CX). They seek always-on, personalized service on every channel where they engage with the brands — even as these brands struggle to balance ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Modern enterprises depend on reliable, fast connectivity to deliver a consistent customer ...

Silverback AI Chatbot has announced the release of its “AI Assistant” feature, designed to revolutionize how businesses interact with customers through intelligent, automated conversations. This ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

Virgin Wines is marking a significant step in its long-term digital transformation strategy by partnering with Preferabli to bring advanced machine-learning personalisation into its customer shopping ...

In this special guest feature, Mark Scott, CMO at Apixio, highlights the prevalence of machine learning in everyday life and offers five ways you’re (probably) already using machine learning all ...