Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

SUNNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN) today announced deeper integration between eGain AI Agent and ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce Service Cloud is our pick for the best call center software for businesses aiming to improve customer service. When connected to a CRM (especially Salesforce's), this feature-packed tool ...

Merck Animal Health selects Salesforce's Agentforce Life Sciences to support unified omnichannel engagement for veterinarians ...

Discover how Salesforce and Engine are revolutionizing business travel through innovative AI solutions, enhancing efficiency, ...

Salesforce Inc (NYSE:CRM) is one of the best stocks to buy in 2026 according to billionaire George Soros. On May 1, Barclays ...