“When AT&T comes and installs internet in your house, they no longer send one person,” she said. “They send two.” According ...

When the Federal Communications Commission on Tuesday announced that AT&T agreed to pay $13 million to resolve an ...

Have you ever stopped to think about how a 24/7 virtual receptionist shapes the way people view a brand? Would you be willing ...

He filed a complaint with the FCC, and AT&T released information in response to his complaint saying they investigated and ...

The settlement with the Federal Communications Commission resolves an investigation of a cyberattack that saw almost 9 ...

Discover banks with 24/7 customer service through live chat, mobile banking, or phone, if you prefer banks with extended ...

When Customer Service Becomes an Endless 'Sales Pitch' - what has a car dealership got to do with a contact centre?

According to Laura Burgess, a research analyst at Capterra, we’re living in a time when customers expect more, and in many ...

AT&T agreed to pay a $13 million fine because it gave customer bill information to a vendor in order to create personalized ...

T-Mobile is partnering with OpenAI to develop IntentCX, an AI platform aimed at revolutionizing its customer service ...

A woman is calling out Dyson for its Airwrap curling iron, which she claimed blew up in her face. The company said her ...

I have to wonder if Verizon CEO, Hans Vestberg, knows his PR people refuse to talk to the media even when the person calling ...