For immediate assistance, calling Expedia Customer Service at 1 (844) 987-7103 is the most reliable option to connect with an ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Coinbase’s AI-powered customer support faces backlash, with users reporting frustrating loops and unresolved issues.

AT&T reported that the breach allowed the hacker to access “nearly all” of its customers’ phone records, including histories ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

The FCA also found that among the list of things people want to complain about is a poor meal when eating out, being ignored ...

Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

Medallia, Inc., the global leader in customer and employee experience, today announced Fabrice Martin as Chief Product Officer (CPO). Martin brings over 30 years of leadership experience in product ...

Brenda Franzman can’t get a full refund for the furniture she returned to Sam’s Club. How can she get the company’s attention ...

San Anselmo averages about 1,900 construction permits per year and $810,656 in revenue from them. The building department ...

Scammers pose as T-Mobile reps, offer free phones to loyal customers, trick them into placing real orders, and then steal the devices.

The majority of employees shown the door at the federal tax collector are newly hired workers focused on compliance.