T-Mobile is partnering with OpenAI to develop IntentCX, an AI platform aimed at revolutionizing its customer service ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, senior editor for research and special projects at ...

He filed a complaint with the FCC, and AT&T released information in response to his complaint saying they investigated and ...

According to Laura Burgess, a research analyst at Capterra, we’re living in a time when customers expect more, and in many ...

“When AT&T comes and installs internet in your house, they no longer send one person,” she said. “They send two.” According ...

Have you ever stopped to think about how a 24/7 virtual receptionist shapes the way people view a brand? Would you be willing ...

When the Federal Communications Commission on Tuesday announced that AT&T agreed to pay $13 million to resolve an ...

When Customer Service Becomes an Endless 'Sales Pitch' - what has a car dealership got to do with a contact centre?

Discover banks with 24/7 customer service through live chat, mobile banking, or phone, if you prefer banks with extended ...

A worker who was sacked after calling a customer ... the email to the customer rather than reply to a colleague. She wrote: "Hi Karl - Can you change this... he's a twat so it doesn't matter ...

As cloud communications continue to advance, on-premises and feature server solutions are increasingly being left behind.

The FCC is ordering AT&T to pay a $13 million fine to settle a complaint over cloud security missteps that led to a ...