New Study Finds That Review Requests Should Be Treated Like Customer Service
GatherUp’s new report takes this work ethic a step further, surfacing a striking correlation between your customers’ convenience and your review acquisition success. Consider the following data: ...
When to Use Answering Services vs Call Center Services
Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one's ...
Courthouse News Service15h
Federal civil rights trial begins in Six Flags ASL interpreter case
The plaintiff, who is deaf, says a representative of the theme park once told him that it didn't provide interpreters for ...
JD Supra18h
AT&T Consent Decree Underscores Telecommunications Carriers’, Vendors’ Obligations to Protect Customer Data
On Sept. 17, the Federal Communications Commission (FCC) announced that it has reached a Consent Decree with AT&T Services ...
Beyond the rebrand: TELUS Digital’s next chapter
Two TELUS Digital executives discuss the company’s recent brand refresh and their collective focus on leveraging technology ...
Washington Blade1d
Verizon becoming less customer friendly each day
I have to wonder if Verizon CEO, Hans Vestberg, knows his PR people refuse to talk to the media even when the person calling ...
KERA News2d
Voting, privacy, safety: How will the state’s new ID rules affect transgender Texans?
The Department of Public Safety and the Department of State Health Services are no longer following court orders to update ...
Boise State Public Radio3d
'I Don’t Want to Die.' He needed mental health care. He found a ghost network
Ravi Coutinho bought a health insurance plan thinking it would give him access to mental health providers. But even after 21 ...
Why AT&T’s $13 million fine is better than nothing
When the Federal Communications Commission on Tuesday announced that AT&T agreed to pay $13 million to resolve an ...
AT&T Slapped With $13M Fine Over Data Breach, Vows to Improve Security
The FCC is ordering AT&T to pay a $13 million fine to settle a complaint over cloud security missteps that led to a ...
‘They’re gonna get real comfortable’: AT&T customer issues warning after 2 workers arrived to install her internet
“When AT&T comes and installs internet in your house, they no longer send one person,” she said. “They send two.” According ...
AT&T pays $13 million FCC settlement over 2023 data breach
The Federal Communications Commission (FCC) has reached a $13 million settlement with AT&T to resolve a probe into whether ...