T-Mobile’s motive for the partnership with OpenAI to build IntentCX is to cut down on subscriber loses, the indicator of ...

The Better Business Bureau advises consumers to use caution if doing business with Foxborough Resort. This Branson, Missouri, ...

The Imperial County Board of Supervisors decided Tuesday to continue a public hearing to consider adjusting agricultural fees ...

Salesforce expert reveals how AI transforms retail loyalty programs and customer service, offering personalized experiences ...

Have you ever stopped to think about how a 24/7 virtual receptionist shapes the way people view a brand? Would you be willing ...

Out of all the industries that will be disrupted by AI, customer service has been identified as one of the first. Here are ...

A March 2023 Market.us report projected the cloud computing market to reach $2.32 trillion by 2032, achieving a CAGR of 16% ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, senior editor for research and special projects at ...

Some companies only allow a certain tier of customers to speak with a human customer service representative, or offer the ...

The study offers key insights into how optimizing contact center operations can enhance both customer satisfaction (CSAT) and agent engagement, ultimately driving better business outcomes. By ...

In today’s unpredictable logistics landscape, a fleet you control means capacity you can count on. Private or dedicated ...